ABOUT US

“We believe that safety is paramount, education is key, and collaboration widens the reach”Consumer Protection Alliance

ABOUT THE CPA

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An alliance of groups with the aim of promoting consumer safety and protection in the UK.

PUTTING SAFETY FIRST FOR THE UK

  • SAFETY

    Every CPA campaign will have safety as its primary focus, using our wide range of knowledge and experience to promote best practices and protect consumers.

  • EDUCATE

    The greater the public’s awareness of safety issues, the better chance we have of reducing their harm. That’s why education is at the heart of the CPA’s work.

  • COLLABORATE

    Bringing together many established voices in consumer safety, The CPA hopes that collaboration will better promote their shared messages.

  • CAMPAIGN

    To achieve our aims we intend to run nationwide campaigns to help highlight particular areas of concern. You can view current campaigns here.

ABOUT DISPUTE RESOLUTION OMBUDSMAN

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An independent not-for-profit organisation helping consumers and retailers resolve disputes.

PUTTING SAFETY FIRST FOR THE UK

  • PROBLEM SOLVED

    The Ombudsman’s highly-trained staff provide impartial Alternative Dispute Resolution (ADR) services to consumers and retailers.

  • CONSUMER CONFIDENCE

    Membership demonstrates a clear commitment to customer care, assuring consumers they would be treated fairly if a dispute arose.

  • INDEPENDENT

    Neither consumer champion nor trade body, Dispute Resolution Ombudsman work independently of both sides to reach a fair and reasonable outcome.

  • RAISING STANDARDS

    Through training, advice and support, they also work closely with businesses, helping them to understand their legal obligations to consumers.

About Gas Safe Register

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Gas Safe Register is the official list of gas engineers who are registered to work safely and legally on boilers, cookers, fires and all other gas appliances.

PUTTING SAFETY FIRST FOR THE UK

  • THE LAW

    By law all gas engineers must be on the Gas Safe Register. Currently there are over 120,000 registered engineers.

  • PROTECT THE PUBLIC

    A dedicated national investigations team work to track down individuals working illegally and putting the public at risk.

  • INSPECTIONS

    Regular inspections of Gas Safe registered engineers improve and maintain gas safety to the highest standards.

  • EDUCATION

    Educating consumers and raising awareness of gas safety is also a key part of their role, helping to keep the public safe.

About NICEIC

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NICEIC is the UK’s leading voluntary regulatory body for the electrical contracting industry. They also certify firms in the heating, plumbing and insulation sectors.

PUTTING SAFETY FIRST FOR THE UK

  • EXPERIENCE

    NICEIC has been assessing the competence of electricians for sixty years and currently registers over 26,000 contractors.

  • SUPPORT

    Additional training, technical advice and information are specifically tailored to all contractors to help promote safety, integrity and technical excellence.

  • CHECKED AND PASSED

    A rigorous assessment process covers each contractor’s work, premises, documentation and equipment, with regular re-assesements.

  • RAISING STANDARDS

    All surpluses are donated to Electrical Safety First and the Electrical Contractors’ Association, helping them raise standards in safety and professional development.

About Which? Trusted Traders

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Which? Trusted Traders is a free-to-use service that helps consumers find local, endorsed traders.

PUTTING SAFETY FIRST FOR THE UK

  • Rigorous Assessment

    All traders on the scheme have to pass a rigorous assessment process, including face to face interviews and financial checks

  • Find the right trader

    Consumers who require a trader or are seeking information about home improvements can search our database of endorsed traders.

  • Confidence

    We know that choosing a trader is a big decision for consumers and they should be able to have confidence in the people doing work on their home.

  • peace of mind

    The combination of the well-respected Which? endorsement and user reviews on our website gives consumers peace of mind when choosing a trader.